ITSM – PwnDefend

Why a SOC Without Triage, Analysis, and Remediation Is…

In the world of cybersecurity, the term Security Operations Center (SOC) carries significant weight. It evokes images of highly skilled analysts working around the clock to detect, respond to, and mitigate cyber threats. However, not all SOCs live up to this expectation. If a SOC lacks core functions like triage, analysis, assessment, and remedial action, it’s not truly a SOC—it’s merely a contact center masquerading as one. Let’s explore why these functions are non-negotiable for a SOC and why their absence undermines the entire purpose of cybersecurity operations.

Defense

Change Management 101

Managing Change (and releases)

This is an area that I think some might be interested in. I have worked with orgs of all shapes and sizes and one central area I find people struggle with is change management. I am not talking about organisational change management (that is another) but I am talking about the change of information systems or security controls.

Now you might be familiar with ITILv3/2011 and the PROCESS of change management or you might be in the new practise world of ITIL4 where it is called change enablement, or you might have no idea what I am rabbiting on about. That is ok that is why we are here!

The purpose of change management is (according to ITIL) to help minimise the risk of change for IT services.